Frequently Asked Questions

No. We're a 24/7 referral service that connects you with independent, licensed, insured, IICRC-certified local restoration contractors already working across Overland Park and Johnson County. We verify credentials before connecting you, but the physical work is done by the local pro you're matched with.

Calling and getting connected to a local pro is free. Any cost for the actual restoration work is between you and the contractor, and in most cases that cost is billed directly to your insurance carrier rather than charged to you upfront.

Our network's pros focus on getting a crew out fast to stop active damage rather than a separate no-obligation inspection visit. Our real value is direct insurance billing and a fast, live-answered connection to a qualified local crew, not a free-inspection gimmick.

We cover all of Overland Park's neighborhoods, from Downtown to Blue Valley, plus the nearby Johnson County cities of Leawood, Lenexa, Olathe, Shawnee, Prairie Village, Mission, and Merriam. See our service areas page for the full list of 17 areas.

Response time is typically within about 60 minutes across most of our coverage area, since crews are already distributed throughout Johnson County rather than dispatched from one central location. Response can run a bit longer during severe, county-wide weather events.

The same phone number connects you to pros for water damage restoration, mold remediation, and fire damage restoration. You don't need to find a separate company if your situation involves more than one type of damage.

Contractors in our network typically bill your insurance carrier directly rather than requiring you to pay upfront and seek reimbursement, which removes a significant financial burden during an already stressful situation.

That's fine. Not every call is an active flood or fire. Whether it's a musty smell you want checked out or a question about an old water stain, calling connects you with a pro who can schedule an assessment appropriate to your situation.